Frequently Asked Questions

Everything you need to know about your journey to clear skin.

How long does it take to see results with Face Reality products?

Most clients begin to see a significant improvement in their skin's clarity and texture within 90 days of consistent use alongside a guided routine.

Are your products safe for sensitive or acne-prone skin?

Yes, our formulations are specifically designed to be non-comedogenic and are tested to ensure they do not clog pores, making them ideal for acne-prone and sensitive skin types.

What is your return policy for skincare items?

We offer a 30-day return window for unopened and unused products. Due to the nature of skincare, we cannot accept returns on items that have been opened or used.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping options to more international locations soon.

Should I consult with an Acne Specialist before purchasing?

While not mandatory, we highly recommend consulting with a Face Reality Certified Acne Specialist to receive a customized protocol tailored to your specific skin needs.