Returns & Exchanges

We want you to be completely satisfied with your clear skin journey; therefore, we offer a 30-day return window for products that do not meet your expectations. Please note that professional-grade treatments and kits must be returned in their original condition to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring the RMA number is clearly written on the outside of the box to prevent processing delays.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.

4

Receive Your Refund

Once our warehouse inspects the returned products, your refund will be processed to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing